Teskey's offers a satisfaction guarantee to give our customers complete satisfaction. When your order arrives, check each item carefully (immediately please). If for any reason you are not satisfied, you may return that product for an exchange, credit or refund.
Returns & Replacements
Merchandise may be returned in a new, unused condition within 30 days of purchase. Special orders, drop ships, bits, custom merchandise or "free shipping" orders may not be returnable or may be subject to a minimal restocking fee. Alaska and Hawaii orders are available for return at buyer's responsibility for shipping and any other accrued charges. If your order included a free item and the order (in whole or in part) is returned, the actual price of the free item will be deducted from refund amount UNLESS the free item is also returned OR adjusted cost still qualifies your order for the free item. All Clearance sales are final and no refunds will be allowed.
To start the refund process, please send an email to Returns@Teskeys.com and include your order number and reason for returning the items and we will send you a form to return with your items and an authorization number showing that your return is approved.
Unfortunately, At this time we are not able to accept refunds or exchanges for international orders.
**Note: Purchases made between November 15th and December 31st will have an extended return timeframe to accommodate Christmas purchases. If you purchase any items between these dates we will allow returns up to January 31.
REFUND PROCESS & TIMEFRAME
Teskey's processes most returns within 7 business days of receiving the returned merchandise to our warehouse. Once your return is processed, you will receive an email confirmation. PLEASE NOTE: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact that company directly for further assistance.
If the saddle does not fit your horse or you are not satisfied with it, you may return the saddle within 10 days of receiving it. The customer will pay for shipment back to Teskey's, and a full refund will be given on the saddle returned. If the saddle has been used or shows any sign of use, the customer pays a restocking fee. Many of our saddles are custom made and may take between 8 and 10 weeks to receive.
We will make every attempt to have all items in stock. However, in the event an item is backordered, it will be shipped as soon as possible. We are not able to backorder an item that sells for less than $20.
Pricing & Specifications
Merchandise prices and specifications are subject to change without notice. Teskey's is not responsible for typographic, photographic, and/or descriptive errors.
As you checkout you will be required to verify your shipping address. Once you click that the address is correct and process your order we cannot change the shipping address without charging an additional $20 fee.
You may not combine special offers like (free shipping, coupon codes, sales, clearance, etc.) Normal exclusions apply for all promotions. (May not be used on Saddles, Trophy and Awards, Animal Health Products, Ropes, Roping Dummies, Sale Items, Used Tack, Oversized Items or Farm and Ranch Supplies). Clearance items are final and no returns are allowed. We reserve the right to have other items not included in this list as not available to be combined with special offers.
Damages & Shortages
Immediately contact the delivering carrier and save all packing material for inspection. Damages and shortages must be reported to Teskey's within 72 hours.
Teskey's accepts applications at either location during normal business hours. In the event that no openings are currently available, Teskey's will hold your application for 30-60 days from submission and you will be contacted if you qualify for an open position during that time. Download an application here. Teskey's Circle T Saddlery is an Equal Opportunity Employer.